Privacy Policy

1. Introduction

Welcome to HeatKillUK (heatkilluk.co.uk). We are committed to protecting and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy explains how we collect, use, and protect your personal data when you use our website.

2. Who We Are

HeatKillUK provides bed bug heat treatment services across the UK.

For any questions about this policy or your data, you can contact us at:
HeatKillUK
Email: richard@heatkilluk.co.uk
Phone: 07908 937717

3. What Data We Collect

We may collect and process the following data:

  • Name
  • Email address
  • Phone number
  • Address (if provided for service enquiries)
  • Any information you submit via contact forms
  • Website usage data (via cookies and analytics tools)

4. How We Collect Your Data

We collect data when you:

  • Fill out a contact or quote form
  • Call or email us
  • Browse our website (via cookies)

5. How We Use Your Data

We use your data to:

  • Respond to enquiries and provide quotes
  • Deliver our services
  • Communicate with you regarding bookings
  • Improve our website and services
  • Comply with legal obligations

We will never sell your personal data to third parties.

6. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Consent – when you submit a form or contact us
  • Contract – to provide services you request
  • Legitimate interests – to improve our services and respond to enquiries
  • Legal obligation – where required by law

7. Data Sharing

We may share your data with:

  • Service providers (e.g. website hosting, email services)
  • Professional advisors where necessary
  • Authorities if required by law

All third parties are required to respect your data and keep it secure.

8. Data Retention

We only keep your personal data for as long as necessary to:

  • Fulfil the purposes we collected it for
  • Satisfy legal, accounting, or reporting requirements

9. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to processing
  • Request restriction of processing
  • Data portability

To exercise any of these rights, please contact us.

You also have the right to complain to the
Information Commissioner's Office (ICO).

10. Cookies

Our website may use cookies to:

  • Improve user experience
  • Analyse website traffic

You can control or disable cookies through your browser settings.

11. Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.

12. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page.

13. Contact Us

If you have any questions about this policy or how we handle your data, please contact:

HeatKillUK
Email: richard@heatkilluk.co.uk
Phone: 07908 937717